You can only log in to your account if you have created an account since we implemented the new accounts system in October 2018.
Purchasing a product does not automatically create an account for you.
If you purchase a product without creating an account, that product will still be associated with your email address, ready for that special day when you do create an account, and your purchase history will be linked. Neat huh?
We are still in the process of importing existing orders from the old website to the new, so if you purchased a product (other than Fingerpick) before October 2018, that will not show up in your account yet. But don't worry, we'll have that finished and ready for you soon enough.